Terms of Service

By confirming a cleaning appointment with Clean & Reset, you agree to the service details and applicable terms provided during the booking process.

1. Quotes & Bookings

All quotes are based on the property information and cleaning requirements provided by the customer.

Submitting a quote request does not confirm a booking. Appointments are confirmed only after both parties agree to the service scope, pricing, schedule and applicable conditions.

2. Pricing & Payment

Final pricing, applicable taxes and payment arrangements will be communicated before booking confirmation.

If additional cleaning is required beyond the agreed scope, we will obtain your approval before proceeding with extra charges.

Unless otherwise agreed, payment is due upon service completion.

3. Cancellation & Rescheduling Policy

We understand that plans can change. If you need to cancel or reschedule your confirmed cleaning appointment, please notify Clean & Reset by email as early as possible.

The following cancellation fees apply based on the notice provided before your scheduled appointment:

Rescheduling: Requests to reschedule are treated as cancellations and are subject to the same fees unless otherwise agreed in writing.

Property Access: If our cleaner cannot perform the scheduled service due to unavailable property access, locked doors, or other circumstances within the customer's control, the appointment may be treated as a late cancellation.

Cancellation requests must be submitted to cleanandresetca@gmail.com. Notice is calculated from the time we receive your request.

All applicable cancellation conditions will be disclosed before booking confirmation. Nothing in this policy limits any cancellation, refund, or other rights available under applicable British Columbia consumer protection laws.

4. Customer Responsibilities

Customers are responsible for providing accurate property information, safe access, running water and electricity where required.

Please secure valuables, fragile belongings and pets, and notify us of any pre-existing damage or special cleaning requirements.

5. Cleaning Limitations

We aim to deliver professional cleaning results. However, permanent stains, corrosion, existing damage and certain types of buildup may not be fully removable through standard cleaning.

Results depend on the property's existing condition and the agreed cleaning scope.

6. Satisfaction & Damage Concerns

If you have concerns about the service or believe property damage has occurred, please contact us promptly, preferably within 24 hours, with relevant details or photographs.

We will review the situation fairly and discuss an appropriate resolution.

This requested reporting period does not limit your statutory rights or remedies.

7. Privacy & Photography

Personal information is handled according to our Privacy Policy.

Identifiable photographs of customer properties will not be publicly used for marketing without appropriate permission.

8. Applicable Law & Contact

These Terms are governed by the applicable laws of British Columbia and Canada. Nothing in these Terms limits mandatory consumer protections.