Frequently Asked Questions

Our standard cleaning covers the essential areas of your home, including the kitchen, bathrooms, bedrooms, living areas and floors. For areas that need extra attention, you can also add services such as oven, fridge, balcony and detailed cleaning.

After you submit your reservation request, we’ll review the details, requested date and time, and any photos you’ve provided.

Your appointment is only confirmed once you receive a confirmation from us by email, text message, or WhatsApp.

Submitting a reservation request through our website does not automatically confirm your appointment.

Nope! We bring the cleaning supplies and equipment needed for your service. If you have a specific product you’d prefer us to use in your home, just let us know before your appointment.

Not at all. You’re welcome to stay, head out, or arrange access for us before we arrive. As long as we can safely access your home, we’ll take care of the rest.

Every home is different. Cleaning time depends on the size of your home, its current condition and what you’d like us to focus on.

Bookings start from 2 hours, and we’ll give you a better idea of the time needed based on the details you provide.

If we find that your home needs more time than originally booked, we’ll let you know before continuing beyond the scheduled time.

We won’t add extra cleaning time without your approval.

Absolutely. You can request additional areas such as the inside of your oven, fridge, microwave, balcony, shower glass and other detail-focused cleaning when booking.

If you’re unsure what your home needs, send us a few photos and we can recommend the right option.